Refund policy

Return & Refund Policy

Effective Date: August 4, 2026

Merchant Info

Name: EBONY DALMONT

Address: 4025 BOOKER ST, ORLANDO, FL 32811, United States

Phone: 3166312687

Email: TanouyeMonclova021@outlook.com

1. Return Eligibility Period

Customers are allowed to apply for returns within 30 calendar days starting from the day you receive and sign for your package. Any return request submitted past this deadline will be declined automatically with no exceptions.

2. Eligible Return Standards

Items can be returned and refunded only if all the following requirements are satisfied:
  1. Products must remain brand new, unused, unwashed, unaltered, free of stains, scratches, wear and tear or damage caused by customers.
  2. Original outer packaging, brand tags, labels, matching accessories and instruction booklets must be fully intact and attached to the merchandise.
  3. The following goods are final sale and non-returnable, non-refundable under all circumstances: custom personalized goods, intimate hygiene items, perishable goods, clearance discounted goods, gift cards and digital downloadable products.

3. Return Application Process

  1. Before sending items back, you must submit a return request to our official email TanouyeMonclova021@outlook.com. Please include your order number, purchase date, specific return reason, plus clear photographs or complete unboxing videos to prove the product’s condition.
  2. Our support team will review your request within 2 business days. Once approved, we will send you an official authorized return address. Do not ship items back without prior approval; unsolicited returned parcels will not be processed or refunded.
  3. If you return items due to personal reasons such as wrong size, dislike or accidental purchase, you are responsible for all return shipping fees. If returns are caused by our errors including defective items, wrong shipments or missing parts, we will cover all return shipping costs.
  4. Place a copy of your order slip inside the return package for fast order matching after we receive the package.

4. Refund Rules

  1. After receiving and inspecting returned goods and confirming they meet return criteria, we will initiate a full refund to your original payment method within 3–7 business days. The actual arrival time of funds depends on the processing speed of your bank or payment service provider.
  2. For customer-initiated personal returns, only the product price will be refunded; the original shipping cost paid at checkout will not be reimbursed.
  3. For defective products, misdelivered items or missing accessories on our end, you may choose either a full refund (including original shipping fees) or a free replacement shipment at no extra cost.
  4. Partial refunds may be agreed upon via mutual negotiation for unused goods with minor cosmetic flaws.

5. Circumstances for Refused Returns

We reserve the right to reject return and refund applications in the following cases:
  • Return application exceeds the 30-day valid period;
  • Goods have obvious usage marks, damage, or missing original packaging and tags;
  • Items belong to the final-sale non-refundable categories listed above;
  • Returned items are damaged during return transit because of insufficient packaging by the buyer;
  • Customers repeatedly submit unreasonable returns to abuse our after-sales policy for improper gains.

6. Damaged & Defective Goods Upon Delivery

If you receive broken, damaged or defective products upon delivery, you must send unboxing photos or full unboxing video evidence to our official email within 7 days of receiving the parcel. After verification, you can pick one solution: full refund without returning goods, free replacement, or partial monetary compensation.

7. Exchange Policy

You may apply to exchange items for different sizes, colors or styles instead of requesting a refund within the valid return window.
  • Exchanges caused by our shipping mistakes: we cover shipping fees both ways.
  • Voluntary exchanges due to personal preference: the customer bears all shipping expenses.

8. Policy Revision Statement

We retain the right to update and revise this Return & Refund Policy at any time without individual notification to each customer. The updated policy takes effect once published online and only applies to orders placed after the update date.

9. Contact Information

Email: TanouyeMonclova021@outlook.com

Phone: 3166312687

Mailing Address: EBONY DALMONT, 4025 BOOKER ST, ORLANDO, FL 32811